That's not the correct place to contact.
Now, when you have an active update subscription - besides always having access to the latest Delphi releases which is important nowadays - getting registration bumps is pretty straight forward and resolved quickly through support.
When your active update subscription is expired, which it is in your case according to your initial post, you would have to contact your reseller (If you got your license through that in your home country) or Embarcadero sales directly to get the license bumped.
They might offer you a renewal or new license depending on your status, but it isn't a requirement, you can decline the offer and just request a license bump.
https://www.embarcadero.com/company/contact-sales
As it is a perpetual license, you can keep continuing using that version.
You can manually check your registration limit yourself if you need to reinstall in the future.
I wrote a guide here: https://docs.code-kungfu.com/books/licensing-and-registration/page/how-to-check-your-registration-limit
Hope it helps.