Since I cannot use once buyed product - can emb give me the money back? @David Millington
I dont know what industry standards you have but its crap and not industry standard
We received your request to increase the registration limit for your serial number -----. Unfortunately, there is not an active support and maintenance agreement for this license. Licenses without active maintenance are not eligible for technical support and this includes increasing the registration limit for your license.
Historically, we provided limited support for activities such as changing registration limits as a courtesy. However, this courtesy required time and resources to support. As we now include maintenance with every new license and encourage customers to remain current on maintenance, we changed our support policy to align with industry standards.
Going forward any support services requested will only be provided for licenses with active support and maintenance.
I have copied the renewals team in this email response (email@example.com). Your renewals representative will be able to provide you with the options to renew your support and maintenance. Once your licenses are current on maintenance, we will be happy to help with this registration limit increase.
We are closing this case #00694973. Once you have arranged maintenance reinstatement with our Renewals Team, please submit a new case with your request.
Technical Support Engineer