Deleting RAD Studio Licences

[TWinAPI 0]

Good day All,

First post on this forum, so please forgive me if this isn't the right place for it.

The problem I have is with Embarcadero's product licensing, which seems to allow up to three installation instances.  On one PC (my main work machine) I have two installations, namely Delphi 10.4.2 and 11.0.  The third installation (Delphi 11.0) is on a separate laptop that is mostly being used by a colleague who wants to learn Delphi.  These three installations seems to have filled the licensing quota of three, since I tried to install Delphi 11 on a new PC but the serial number was rejected.  The new PC will replace my old one (which is over six years old at this stage).

I approached Embarcadero technical support with a request for an additional registration slot for the serial number I have, explaining that it's for a previous version of Delphi (i.e., not the latest one, 12.3) to run on a new PC where the old machine would be repurposed after its SSD had been wiped.  My request was rejected because I don't have an active support and maintenance agreement in place.  I'm not sure the tech support dude understood that I was happy to lose the use of Delphi on the old PC.

 

I fired up the Embarcadero License Manager app (see attached screenshot) in the hope that there was a way to transfer or deactivate the registration on the old PC so that I would be able to use the same serial number again for a fresh Delphi 11.0 installation on the new PC, but the closest thing I found is "Delete...", which doesn't seem to be correct.

So, my main question is simply this:  If I delete the existing licence from my old PC, will this free up the serial number so that I can use it on the new PC?  Or will it remain unusable?

 

Any help or suggestions would be highly appreciated.

Cheers!

Edited 14 hours ago by TWinAPI
Fixups.

[Uwe Raabe 2133]

35 minutes ago, TWinAPI said:

So, my main question is simply this:  If I delete the existing licence from my old PC, will this free up the serial number so that I can use it on the new PC?  Or will it remain unusable?

No, unfortunately that won't help. Although you remove the license from that PC, you won't get a registration bump with that.

 

The key for getting a bump without active subscription lies here:

37 minutes ago, TWinAPI said:

I approached Embarcadero technical support with a request for an additional registration slot for the serial number I have

While the technical support is the right place with an active subscription, you should contact your local Embarcadero Sales representative for a bump when your subscription ran out.

[TWinAPI 0]

Thanks for the reply.  Basically, bad news for me, then.
 

2 minutes ago, Uwe Raabe said:

While the technical support is the right place with an active subscription, you should contact your local Embarcadero Sales representative for a bump when your subscription ran out.

Well, as I said, my request was declined because I don't have an active support and maintenance agreement in place.  When I bought the product in June 2021, I did so online and dealt directly with cleverbridge AG (in Köln, Germany), and me being located in South Africa, I don't have any local Embarcadero sales representative. ☹️

Cheers!

[Uwe Raabe 2133]

You may even try to contact sales online: https://www.embarcadero.com/company/contact-sales

6 minutes ago, TWinAPI said:

Well, as I said, my request was declined because I don't have an active support and maintenance agreement in place.

If you've got that decline by email, check if it contains some phrase that you should contact sales instead.

 

OK, they might try to sell you an update, new license or something similar, but you don't need that to get your registration counter bumped.