Embarcadero Support Request

[dummzeuch 1656]

I filed a support ticket with Embarcadero two days ago regarding a problem with license hosting on the ELC.

I haven't heard from them yet. How long does it usually take them to get back on such issues?

 

Previously I got an answer from Embarcadero Germany with a similar problem, but since Matthias Eissing is no longer with us, hopefully somebody else has taken over that job.

[Uwe Raabe 2160]

You can contact Devid Espenschied

Edited Wednesday at 12:34 PM by Uwe Raabe

[dummzeuch 1656]

23 minutes ago, Uwe Raabe said:

You can contact Devid Espenschied (email addres)

Thanks for the reminder. I had totally forgotten about Devid and have now contacted him directly.

 

(You might want to remove his email address from your post to prevent spam.)

[dummzeuch 1656]

I hereby apologize to Embarcadero. They replied on the same day to our general purchasing account (which was correct because that is the email address used to register the licenses). Somehow I must have missed that reply several times when I looked there.

 

And I managed to fix the problem too, even though I am still not sure what I did wrong the first time.

 

And thanks to Devid Espenschied for clearing that up.