Can't complete Delphi 12.3 Community Edition Athens installation

[PrimeMinister 1]

I'm getting these errors in the log when running RAD Studio 12.3 for the first time to install packages and run Delphi Community Edition...

 

[2025-08-04 09:20:23] [DEBUG] GetIt: 2025-08-04 09:20:12 - Error on loading data from the server getit12new.embarcadero.com: Internal Server Error
[2025-08-04 09:20:23] [DEBUG] GetIt: 2025-08-04 09:20:12 - Error when loading "Platforms": [500] Error on loading data from the server getit12new.embarcadero.com: Internal Server Error
[2025-08-04 09:20:23] [DEBUG] GetIt: 2025-08-04 09:18:53 - Error on loading data from the server getit12new.embarcadero.com: Error sending data: (12007) The server name or address could not be resolved
[2025-08-04 09:20:23] [DEBUG] GetIt: 2025-08-04 09:18:53 - Error when loading "Platforms": [-102] Error on loading data from the server getit12new.embarcadero.com: Error sending data: (12007) The server name or address could not be resolved

 

I've tried everything to check if it is on my side, fixed my PATHs (the lengths were too long, the installer said), installed and reinstalled... So, are the servers completely down, or is it something on my side?

[DelphiUdIT 260]

The getit server is down (or is not working) since Saturday.

[Patrick PREMARTIN 150]

The Community Edition is a Delphi 12.1 Athens version.

This said some GetIt servers have technical problems. Embarcadero teams know that and are working on it.

[PrimeMinister 1]

1 hour ago, Patrick PREMARTIN said:

The Community Edition is a Delphi 12.1 Athens version.

This said some GetIt servers have technical problems. Embarcadero teams know that and are working on it.

 

2 hours ago, DelphiUdIT said:

The getit server is down (or is not working) since Saturday.

Good to know, thx

[devac 0]

I have the same problem, message
RAD Studio Problem loading data Error on loading data from the server getit12new.embarcadero.com: Internal Server Error

It seems to me that the problem is not that the server is not working, but that the server (getit12new.embarcadero.com) no longer exists in the list of servers on the link
https://stats.uptimerobot.com/zJjvZI8vEZ?fbclid=IwY2xjawL9eNxleHRuA2FlbQIxMABicmlkETBGUmJEalZaa1dCZE16N3VJAR7TIEcOHzYzdQOmdhGZyTozskNvVBFbPm8b8_VaNTP7m9C-FK_Ephfab0GVaw_aem_tty6RfLie--INyyQc9G0Pw

The question is where can I change the GetIt Package server address in an existing installation and in the installation program?

[Patrick PREMARTIN 150]

It should be fixed. You can retry.

[DRIDZ 0]

Hello, it seems the issue is not fixed...

 

I got an error 12002 (time limit for the operation has expired) with an error loading data from server getit12new.embarcadero.com while installing delphi with the installer.

 

Do you now how to proceed to install delphi 12.3 ?

Thanks !

[Patrick PREMARTIN 150]

Hi @DRIDZ

Have you retried and/or got a solution for this problem ?