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Tom F

Confusing marketing email from EMB

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I just got EMB marketing email that says, "Get 25% OFF plus 18 months of Maintenance for the price of 12 for RAD Studio, Delphi, or C++Builder, and don’t miss a release for 1.5 years."

WTF does EMB that mean by that???  If a 12-month license was normally $100, then would I get 18 months for $75?

Is it me, or does their marketing department need some who <checks notes> actually know how to write unambiguous copy?  Or are they deliberately trying to make it difficult for us?  
¯\_()_/¯

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Yes, I believe you got it right. It's a sale on a new purchase which usually comes with 12 months of updates free but this offer will extend that to 18 months. I guess that's a pretty good deal if you're in the market for a new purchase.

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4 minutes ago, corneliusdavid said:

Yes, I believe you got it right. It's a sale on a new purchase which usually comes with 12 months of updates free but this offer will extend that to 18 months. I guess that's a pretty good deal if you're in the market for a new purchase.

Thanks, @corneliusdavid.  Why did you conclude that it's only for someone re-subscribing to updates rather than also renewing?

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2 minutes ago, Tom F said:

Why did you conclude that it's only for someone re-subscribing to updates rather than also renewing?

I didn't conclude that--just the opposite, in fact.  What I said is "It's a sale on a new purchase..." If you follow the link in the email and read the "Terms and Conditions" you'll see: "This offer does not apply to term licenses, renewals or academic licenses."

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14 minutes ago, Tom F said:

re-subscribing to updates rather than also renewing

Isn't that the same thing?

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1 minute ago, corneliusdavid said:

Isn't that the same thing?

Yeah. You're right My sloppy thinking and typing.

Maybe my skin's a bit thin. But, I'd think that a good marketing department would have omitted sending this email to customers like me who are current on their update subscription. That would've saved me from wasting my time on this.

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5 minutes ago, Tom F said:

I'd think that a good marketing department would have omitted sending this email to customers like me who are current on their update subscription

Yeah, I get lots of emails like this, too, and just have to delete them. Those seconds glancing at emails add up each day (not being sarcastic).

 

However, I can see Embarcadero wanting to send this out to everyone just on the off chance that:

  • You have one product (Delphi or C++Builder) and have been thinking of getting the other one, or..
  • You might want to upgrade your current subscription, or ...
  • You know of someone that is ready to purchase but hasn't done it yet and they're not on the mailing list.

A couple of years ago, I was a current subscriber of the Professional edition and I took advantage of one of these offers to upgrade to the Enterprise edition. It was considered a new purchase because I did not currently have the Enterprise edition so I qualified for the advertised sale but I was able to get an additional discount because I upgraded from the Professional edition. So in some cases, these sales can even be good for existing customers.

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