Delphi 10.4 GetIt connection issue

[Eugene67 0]

I can't connect to GetIt from Delphi 10.4 IDE from my home computer but from work computer everything works fine.

ISPs at home and work are different.

Trying to open the GetIt URL (getit.embarcadero.com) in the browser, I get a 404 error. 

What could be the reason?

[Lajos Juhász 293]

It's working for me. Try using https://getitnow.embarcadero.com/ . Also if you've used the ISO installer you've to switch getit to "online mode" (from the command line execute: GetItCmd.exe -c=useonline).
 

[Eugene67 0]

17 minutes ago, Lajos Juhász said:

It's working for me. Try using https://getitnow.embarcadero.com/ . Also if you've used the ISO installer you've to switch getit to "online mode" (from the command line execute: GetItCmd.exe -c=useonline).
 

The fact of the matter is that it depends on the Internet service provider. I asked my friends to check the availability of getit.embarcadero.com in the browser. Some providers give a normal response (i.e. GetIt REST API page), others get a 404 error. In the browser https://getitnow.embarcadero.com/ works fine. Try to switch to "online mode" - no changes.

[FredS 138]

1 hour ago, Eugene67 said:

404 error

Pretty sure only getitnow is setup to accept basic browser access.

 

The others appear to be redirected to this error.

 

Check: 

[HKEY_CURRENT_USER\Software\Embarcadero\BDS\??.0\CatalogRepository]
ServiceURL=https://getit.embarcadero.com

 

 

 

[Eugene67 0]

Thank you very much!

Setting

Quote

ServiceURL=https://getit.embarcadero.com

helped me solve the problem.

After Delphi 10.4 installation this value was https://getit-104.embarcadero.com

[FredS 138]

41 minutes ago, Eugene67 said:

 getit-104

 

Same happened to me, seems to be a case manufacturer obsolescence:

 

 

 

[Lachlan Gemmell 33]

There's also a problem with the IDE accessing GetIt on Win7 related to out of date OS encryption. There's instructions from Microsoft on how to rectify that.

[Eugene67 0]

9 hours ago, Lachlan Gemmell said:

There's also a problem with the IDE accessing GetIt on Win7 related to out of date OS encryption. There's instructions from Microsoft on how to rectify that.

Thank you!

This completely solved the issue.

[Didier Cabalé 3]

[using Delphi 10.4 update1 + Windows7 on VirtualBox]

hmm.. even pointing to https://getitnow.embarcadero.com, and having applied kb3140245 Windows Update, it is still not working.

Any clues?

PS: I know that Windows7 is not officially supported by Delphi 10.4. Though, this problem was not existing in the same environment (Delphi +Windows7), some months ago.

[Didier Cabalé 3]

[using Delphi 10.4 update1 + Windows7 on VirtualBox]

Further interesting test (always with HKEY_CURRENT_USER\Software\Embarcadero\BDS\21.0\CatalogRepository ServiceUrl = https://getitnow.embarcadero.com):

GetItCmd -l= -f=all returns this => "Cannot load data from the server: Error sending data: (12175) A security error occurred"

Note the other test below

Edited January 7, 2021 by Didier Cabalé

[Didier Cabalé 3]

52 minutes ago, Didier Cabalé said:

"Cannot load data from the server: Error sending data: (12175) A security error occurred"

I probably should follow This link, but it's what I already did..

-> 🤔

Edited January 7, 2021 by Didier Cabalé

[Remy Lebeau 1394]

3 hours ago, Didier Cabalé said:

hmm.. even pointing to https://getitnow.embarcadero.com, and having applied kb3140245 Windows Update, it is still not working.

You need to set the ServiceUrl to https://getit.embarcadero.com instead.  https://getitnow.embarcadero.com is the web front end that is meant for humans to access, not the IDE to access.

Edited January 7, 2021 by Remy Lebeau

[Didier Cabalé 3]

1 hour ago, Remy Lebeau said:

You need to set the ServiceUrl to https://getit.embarcadero.com instead

Now, I have a list (things are improving).. but the problem is now that not all the packages are presented (143/338). Eg: none of the "IDE Plugins" category are present.

Edited January 7, 2021 by Didier Cabalé

[Didier Cabalé 3]

On 1/7/2021 at 5:24 PM, Didier Cabalé said:

I probably should follow This link, but it's what I already did..

I finally get it work, without any changes in the GetIt http ServiceURL (remains https://getit-104.embarcadero.com), following what is told in the above link, and probably also by doing what told at chapter "Enable TLS 1.1 and 1.2 on Windows 7 at the SChannel component level" from Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).

..and here is the result

When one want to stay with Windows7, one need to fight

[misc_bb 7]

This problem seems to be a while already but I  just experienced it now after reinstalling Delphi 10.4. I followed the updated ServiceUrl since I cannot access the Getit Package Manager but the loaded packages are not updated.

 

Found the solution here especially on the offline installer: https://docwiki.embarcadero.com/RADStudio/Sydney/en/Release_Notes

😉

Edited October 20, 2021 by misc_bb

[BranOWSKI 0]

I am still having issues with this problem and get the same error after changing the service url.
Anyone have an updated solution for this issue?

[Remy Lebeau 1394]

3 hours ago, BranOWSKI said:

I am still having issues with this problem and get the same error after changing the service url.
Anyone have an updated solution for this issue?

What version are you using? What service url are you using? Things have changed in recent years.