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Eugene67

Delphi 10.4 GetIt connection issue

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I can't connect to GetIt from Delphi 10.4 IDE from my home computer but from work computer everything works fine.

ISPs at home and work are different.

Trying to open the GetIt URL (getit.embarcadero.com) in the browser, I get a 404 error. 

What could be the reason?

GetIt-Error.PNG

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17 minutes ago, Lajos Juhász said:

It's working for me. Try using https://getitnow.embarcadero.com/ . Also if you've used the ISO installer you've to switch getit to "online mode" (from the command line execute: GetItCmd.exe -c=useonline).
 

The fact of the matter is that it depends on the Internet service provider. I asked my friends to check the availability of getit.embarcadero.com in the browser. Some providers give a normal response (i.e. GetIt REST API page), others get a 404 error. In the browser https://getitnow.embarcadero.com/ works fine. Try to switch to "online mode" - no changes.

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1 hour ago, Eugene67 said:

404 error

Pretty sure only getitnow is setup to accept basic browser access.

 

The others appear to be redirected to this error.

 

Check: 

[HKEY_CURRENT_USER\Software\Embarcadero\BDS\??.0\CatalogRepository]
ServiceURL=https://getit.embarcadero.com

 

 

 

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41 minutes ago, Eugene67 said:

 

Same happened to me, seems to be a case manufacturer obsolescence:

 

image.png

 

 

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9 hours ago, Lachlan Gemmell said:

There's also a problem with the IDE accessing GetIt on Win7 related to out of date OS encryption. There's instructions from Microsoft on how to rectify that.

Thank you!

This completely solved the issue.

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[using Delphi 10.4 update1 + Windows7 on VirtualBox]

hmm.. even pointing to https://getitnow.embarcadero.com, and having applied kb3140245 Windows Update, it is still not working.:classic_sad:

1008707795_TheEmbarcaderoGetItservercouldnotbereached11.thumb.png.b6c8678e4197bbb3a70a2f98fbfbe48d.png

Any clues?

PS: I know that Windows7 is not officially supported by Delphi 10.4. Though, this problem was not existing in the same environment (Delphi +Windows7), some months ago.

The Embarcadero GetIt server could not be reached#12.png

The Embarcadero GetIt server could not be reached#13.png

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Posted (edited)

[using Delphi 10.4 update1 + Windows7 on VirtualBox]

Further interesting test (always with HKEY_CURRENT_USER\Software\Embarcadero\BDS\21.0\CatalogRepository ServiceUrl = https://getitnow.embarcadero.com):

GetItCmd -l= -f=all returns this => "Cannot load data from the server: Error sending data: (12175) A security error occurred"1517485379_TheEmbarcaderoGetItservercouldnotbereached15.thumb.png.375d5a0eba0fc1c6cd949dceb14b7b76.png

Note the other test below

The Embarcadero GetIt server could not be reached#12.png

The Embarcadero GetIt server could not be reached#10.png

Edited by Didier Cabalé

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Posted (edited)
52 minutes ago, Didier Cabalé said:

"Cannot load data from the server: Error sending data: (12175) A security error occurred"

I probably should follow This link, but it's what I already did..

The Embarcadero GetIt server could not be reached#13.png

-> 🤔

Edited by Didier Cabalé

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Posted (edited)
3 hours ago, Didier Cabalé said:

hmm.. even pointing to https://getitnow.embarcadero.com, and having applied kb3140245 Windows Update, it is still not working.:classic_sad:

You need to set the ServiceUrl to https://getit.embarcadero.com instead.  https://getitnow.embarcadero.com is the web front end that is meant for humans to access, not the IDE to access.

Edited by Remy Lebeau

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Posted (edited)
1 hour ago, Remy Lebeau said:

You need to set the ServiceUrl to https://getit.embarcadero.com instead

Now, I have a list (things are improving:classic_smile:).. but the problem is now that not all the packages are presented (143/338). Eg: none of the "IDE Plugins" category are present.:classic_sad:

599502768_TheEmbarcaderoGetItservercouldnotbereached16.thumb.png.0bd42230acb98db5c3b6b40ec2be3e16.png

Edited by Didier Cabalé

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On 1/7/2021 at 5:24 PM, Didier Cabalé said:

I probably should follow This link, but it's what I already did..

I finally get it work, without any changes in the GetIt http ServiceURL (remains https://getit-104.embarcadero.com), following what is told in the above link, and probably also by doing what told at chapter "Enable TLS 1.1 and 1.2 on Windows 7 at the SChannel component level" from Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).

..and here is the result

1857980719_TheEmbarcaderoGetItservercouldnotbereached11.thumb.png.0e54dac2243cd9a22ecf23a86e2b4ec9.png

When one want to stay with Windows7, one need to fight:classic_dry:

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