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berean52

Trouble with installing community edition serial number

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I have downloaded the community edition for Delphi RAD Studio 10.3 and was sent the email with a serial number to register it with.  When I submit that serial number, I'm told that no valid serial number was found.  I've tried the advanced registration options with the same result (which is seen in the image I've provided).

 

Any help in overcoming this issue?

 

TIA!

issue.PNG

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Try starting LicenseManager.exe and see if you have any stale or invalid licenses around.

Delete those if any, and try again?

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On 4/7/2021 at 11:42 PM, Lars Fosdal said:

Try starting LicenseManager.exe and see if you have any stale or invalid licenses around.

Delete those if any, and try again?

Thanks, I did and actually removed them and downloaded the file and tried the specific license and both failed even after starting new.  It says it's already registered when it checks with the licensing server but then it gives me that message still and won't let me into the IDE at all.

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@berean52, are you on Windows 10, and if so, is Controlled Folder Access enabled? You can check for this in Settings | Update & Security | Windows Security |  Virus & threat protection | Manage ransomware protection (or more quickly, by clicking the Start button and typing "Controlled Folder Access", and selecting that option). The reason I ask is that the behaviour you are seeing - the licensing server says all is well, but the local IDE says not - suggests that the IDE is unable to access the licence file on startup thus thinks it does not exist. A possible reason for the inability to access the licence file is if Controlled Folder Acess is in force and blocking the IDE.

 

Nigel

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