paserver How to request Embarcadero to update a PAServer download link?

[Luis SIlvino 0]

I had compatibility issues with the connection of PAServer to the virtual Mac I am using. Giving a brief context, I am using a virtual Mac through a service provided by MacInCloud (https://www.macincloud.com/), which offers an installed and updated PAServer on the machine from the following link:
https://docwiki.embarcadero.com/RADStudio/Alexandria/en/Installing_the_Platform_Assistant_on_a_Mac

The problem is that the version of Delphi 11.3 we are using requires compatibility with version 13.3.12.7 of PAServer, but the download from the official Embarcadero page provides PAServer version 13.3.12.6.

As the Mac machine belongs to the personnel at MacInCloud, they do not accept the installation of a .pkg that does not come from an official Embarcadero download link. (I don't have administrator permissions, so I can't install it myself.)

So, the main question is, how can I get in touch with someone from Embarcadero to request an update to the official Download link?

 

[PeterBelow 238]

34 minutes ago, Luis SIlvino said:

I had compatibility issues with the connection of PAServer to the virtual Mac I am using. Giving a brief context, I am using a virtual Mac through a service provided by MacInCloud (https://www.macincloud.com/), which offers an installed and updated PAServer on the machine from the following link:
https://docwiki.embarcadero.com/RADStudio/Alexandria/en/Installing_the_Platform_Assistant_on_a_Mac

The problem is that the version of Delphi 11.3 we are using requires compatibility with version 13.3.12.7 of PAServer, but the download from the official Embarcadero page provides PAServer version 13.3.12.6.

As the Mac machine belongs to the personnel at MacInCloud, they do not accept the installation of a .pkg that does not come from an official Embarcadero download link. (I don't have administrator permissions, so I can't install it myself.)

So, the main question is, how can I get in touch with someone from Embarcadero to request an update to the official Download link?

 

If you have an active ssubscription just create a support case (https://supportforms.embarcadero.com/ if memory serves).

[FPiette 383]

You can create a report at https://quality.embarcadero.com

 

[Patrick PREMARTIN 74]

Hi

 

I submitted an issue after reading this topic and it's now closed : https://quality.embarcadero.com/browse/RSP-42023

The PAServer links have been updated in the doc.

 

If you have any new remarks, requests or anomalies to report on the doc, don't hesitate to open one.

Edited December 29, 2023 by Patrick PREMARTIN