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Tom F

http://community.idera.com/ login woes

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Anyone have an idea how to get my login to http://community.idera.com/ working?  

The won't let me create a new login with my email address.

They won't let me login with my email address using any of my recent passwords.

When I select to reset my password they say they'll send me an email with reset instructions, but none ever appears in my Inbox or Junk/Spam folders.

So, just how does one get access to this new resource? As anyone been able to log in?

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Hi,  I'm in exactly the same boat.  I've emailed them today about the missing password reset email (about 4 hours after I tried the reset page).   This was in response to an email they sent me asking me to move my account to their "new" community site.  I assume you received the same.  Just like you I never received the "reset" email. 

 

Curiously, the email to move my account was sent to one of my other addresses, rather than the one actually registered on their current (old) community site.  It seems almost to me as if they've sent emails based on out of date data (as I had that email on my community account at one time but do not anymore.) 

 

For the record, I also tried registering anew on the new community site, but it "knows" about my identity and current email address and it refused me trying to register from scratch.  So until Emba sorts their site out I'll be (like you) locked out.  Frustrating. 

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Glad to know I'm not alone!  But, hey, what email did you send to. 

Frankly, I'm always a bit bewildered, not knowing who to contact for routine types of things, EMB, Idera, etc. etc.

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15 minutes ago, Tom F said:

Glad to know I'm not alone!  But, hey, what email did you send to. 

Frankly, I'm always a bit bewildered, not knowing who to contact for routine types of things, EMB, Idera, etc. etc.

I hit "reply" on their email, which came from (and responded to) communications@embarcadero.com.  I (somewhat naively optimistically maybe?) thought that since it doesn't say "noreply" it might have a chance of actually getting a response.  No luck so far, I'm probably wrong.  I've been toying with the idea of directly emailing someone at Embarcadero instead, I may do that but I'll give it some time.  One would think someone would notice eventually that their emails aren't being sent out properly...  Regarding contact, Marco, Sarina and others have as I recall given out their email addresses in several presentations and webinars in the past (I wrote it down somewhere, not that I can lay my hands on it right now!) so it's nevertheless not exactly a secret or impossible to directly hit someone unrelated up if really required.  However I'm loathe to do that for something as trivial and stupid as a broken login.  (Perhaps Jim McKeeth would be appropriate if I/we can locate his contact details, I think he's sort of part of the community engagement aspect of Emba.)

Edited by ByteJuggler

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However I'm loathe to do that for something as trivial and stupid as a broken login.  

Me too.  I figure their time is too valuable to "waste" on routine issues like this. Insert other media

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OK I just registered too. Looks not bad.

http://community.idera.com/developer-tools/p/forums

While there is not crowded, but who knows...

Activity stream: http://community.idera.com/developer-tools/

 

A new article in the Idera's Community: New in RAD Studio 10.3: Options Dialog Improvements (I have not seen 10.3 yet, but I like it more and more :) )

Edited by Kryvich
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1 hour ago, Kryvich said:

A new article in the Idera's Community: New in RAD Studio 10.3: Options Dialog Improvements 

And here https://plus.google.com/111330494852358926278/posts/f3GnDud9gbC

 

And here https://en.delphipraxis.net/topic/237-new-in-103-improvements-to-the-options-dialogs/?tab=comments#comment-1861

 

And nobody complained for criss-cross posting yet 😛

 

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It appears the reset email is now functional.  If all of you can retry and confirm that'd be good. 🙂  (But no https?  Hmmm.)

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Hello,

 

I successfully managed to login to Idera's forum. They fixed the "reset password". I received the email with the link to proceed!

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