docwiki.embarcadero.com is not working

[RP286 0]

Has anyone noticed that the document website of Embarcadero (docwiki.embarcadero.com) has been down for a few days already? 

[emileverh 21]

Yup!

[RP286 0]

It seems a bit unusual because it just crashed (showing the backtrace log directly) instead of showing a proper maintenance message (assuming it is in maintenance).

[RP286 0]

It's back to normal now.

[Lars Fosdal 1792]

Nope. Still fails.  Front page sort of loads - but going to the Alexandria section produces a call stack.

[Remy Lebeau 1396]

5 hours ago, Lars Fosdal said:

Nope. Still fails.  Front page sort of loads - but going to the Alexandria section produces a call stack.

It is working for me.

[Lajos Juhász 293]

It doesn't working for me. For  https://docwiki.embarcadero.com/RADStudio/Alexandria/en/ returns:

 

Sorry! This site is experiencing technical difficulties.

Try waiting a few minutes and reloading.

(Cannot access the database)

Backtrace:

#0 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/loadbalancer/LoadBalancer.php(1134): Wikimedia\Rdbms\Database->reportConnectionError('Connection refu...')
#1 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/loadbalancer/LoadBalancer.php(749): Wikimedia\Rdbms\LoadBalancer->reportConnectionError()
#2 /var/www/html/shared/BaseWiki31/includes/GlobalFunctions.php(2801): Wikimedia\Rdbms\LoadBalancer->getConnection(0, Array, false)
#3 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LCStoreDB.php(45): wfGetDB(-1)
#4 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(412): LCStoreDB->get('en', 'deps')
#5 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(458): LocalisationCache->isExpired('en')
#6 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(334): LocalisationCache->initLanguage('en')
#7 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(371): LocalisationCache->loadItem('en', 'magicWords')
#8 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(292): LocalisationCache->loadSubitem('en', 'magicWords', 'tree')
#9 /var/www/html/shared/BaseWiki31/languages/Language.php(3177): LocalisationCache->getSubitem('en', 'magicWords', 'tree')
#10 /var/www/html/shared/BaseWiki31/includes/MagicWord.php(352): Language->getMagic(Object(MagicWord))
#11 /var/www/html/shared/BaseWiki31/includes/MagicWord.php(280): MagicWord->load('tree')
#12 /var/www/html/shared/BaseWiki31/includes/parser/Parser.php(4848): MagicWord::get('tree')
#13 /var/www/html/shared/BaseWiki31/extensions/TreeAndMenu/TreeAndMenu_body.php(24): Parser->setFunctionHook('tree', Array)
#14 /var/www/html/shared/BaseWiki31/includes/Setup.php(948): TreeAndMenu->setup()
#15 /var/www/html/shared/BaseWiki31/includes/WebStart.php(88): require_once('/var/www/html/s...')
#16 /var/www/html/shared/BaseWiki31/index.php(39): require('/var/www/html/s...')
#17 {main}

[Remy Lebeau 1396]

4 hours ago, Lajos Juhász said:

It doesn't working for me. For  https://docwiki.embarcadero.com/RADStudio/Alexandria/en/ returns:

Yup, it is not working again for me, too.

[Ian Branch 127]

Maybe they are updating it for Delphi 11.1??  Says he with a hopeful thought...

[Guest]

not yet... RAD11

maybe Paradox db is corrupted ;)))

Edited February 17, 2022 by Guest

[Lars Fosdal 1792]

As I press F5 to refresh,

every second view comes back like

[9781f524d3a11c075ed734e3] /RADStudio/Alexandria/en/Main_Page Wikimedia\Rdbms\DBQueryError from line 1457 of /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php: A connection error occured.
Query: BEGIN
Function: Wikimedia\Rdbms\Database::query (LCStoreDB::get)
Error: 2006 MySQL server has gone away (etnadocwikidb01)
Backtrace:

#0 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(1427): Wikimedia\Rdbms\Database->makeQueryException(string, integer, string, string)
#1 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(1200): Wikimedia\Rdbms\Database->reportQueryError(string, integer, string, string, boolean)
#2 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(3735): Wikimedia\Rdbms\Database->query(string, string)
#3 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(3702): Wikimedia\Rdbms\Database->doBegin(string)
#4 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(1135): Wikimedia\Rdbms\Database->begin(string, string)
#5 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(1653): Wikimedia\Rdbms\Database->query(string, string)
#6 /var/www/html/shared/BaseWiki31/includes/libs/rdbms/database/Database.php(1479): Wikimedia\Rdbms\Database->select(string, string, array, string, array, array)
#7 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LCStoreDB.php(52): Wikimedia\Rdbms\Database->selectField(string, string, array, string)
#8 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(412): LCStoreDB->get(string, string)
#9 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(458): LocalisationCache->isExpired(string)
#10 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(334): LocalisationCache->initLanguage(string)
#11 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(371): LocalisationCache->loadItem(string, string)
#12 /var/www/html/shared/BaseWiki31/includes/cache/localisation/LocalisationCache.php(292): LocalisationCache->loadSubitem(string, string, string)
#13 /var/www/html/shared/BaseWiki31/languages/Language.php(3177): LocalisationCache->getSubitem(string, string, string)
#14 /var/www/html/shared/BaseWiki31/includes/MagicWord.php(352): Language->getMagic(MagicWord)
#15 /var/www/html/shared/BaseWiki31/includes/MagicWord.php(280): MagicWord->load(string)
#16 /var/www/html/shared/BaseWiki31/includes/parser/Parser.php(4848): MagicWord::get(string)
#17 /var/www/html/shared/BaseWiki31/extensions/TreeAndMenu/TreeAndMenu_body.php(24): Parser->setFunctionHook(string, array)
#18 /var/www/html/shared/BaseWiki31/includes/Setup.php(948): TreeAndMenu->setup()
#19 /var/www/html/shared/BaseWiki31/includes/WebStart.php(88): require_once(string)
#20 /var/www/html/shared/BaseWiki31/index.php(39): require(string)
#21 {main}

 

[Milan Vydareny 0]

This is really annoying. I haven't been able to access the docwiki for several days except for an occasional disambiguation page. Does anyone at Emb even known there's a problem? The issue has been reported to Emb QA (https://quality.embarcadero.com/browse/RSP-37138) but the current internal status is "Validation" which I take to mean that nobody has even bothered to try to access the site to determine if the Jira report is correct or not.

 

This does not bode well for Embarcadero. Perhaps if more of us would access the case (use the above link) and "upvote" the issue, it would receive more attention.

[Stano 143]

I voted. But I'm only third.

[dummzeuch 1505]

Somebody in the German Delphi Praxis claimed they are working on it. Unfortunately I don't remember who it was and whether he mentioned the source.

 

One would expect Embarcadero to at least post a message on their site that they are aware of the problem. But on the other hand experience shows that communication from Embarcadero revolves mostly about sales.

[Uwe Raabe 2057]

I'm not even sure that Embarcadero can do much about it. AFAIK the server infrastructure is managed by the Idera IT department. Not rating that as an excuse, though.

 

On the other hand, there still is the Offline Help.

[SwiftExpat 65]

3 hours ago, Uwe Raabe said:

On the other hand, there still is the Offline Help.

And samples if you go back to 10.3 offline help files.

[DJof SD 13]

The Iranian's using the log4j vulnerability probably hacked the site: https://arstechnica.com/information-technology/2022/02/iranian-state-hackers-are-using-log4shell-to-infect-unpatched-vmware-servers/

That's my story and I'm sticking to it.

[David Heffernan 2345]

Imagine not being able to get your company's website up and running again after more than a week? What an absolute joke. I guess I'll go and find my old Delphi 6 printed language guide to look up the info I can't find online rn.

[Dalija Prasnikar 1396]

5 minutes ago, David Heffernan said:

Imagine not being able to get your company's website up and running again after more than a week? What an absolute joke. I guess I'll go and find my old Delphi 6 printed language guide to look up the info I can't find online rn.

It is coming online at times, but only for a short periods.

[dummzeuch 1505]

There's always delphibasics.co.uk and of course there is the offline help in chm format.

 

Still, I would be really embarrassed if that was my company. In particular I would try my best to communicate to my customers that I am working on the issue as hard as possible.

[Attila Kovacs 629]

42 minutes ago, Dalija Prasnikar said:

It is coming online at times, but only for a short periods.

What do you want to say with that?

 

[Dalija Prasnikar 1396]

13 minutes ago, Attila Kovacs said:

What do you want to say with that?

That it is not constantly offline for over a week, but that it goes online-offline. Though it is way more offline than online.  It is just an observational fact, nothing more.

[Attila Kovacs 629]

4 minutes ago, Dalija Prasnikar said:

That it is not constantly offline for over a week, but that it goes online-offline.

So it's working as expected?

 

[David Heffernan 2345]

1 hour ago, dummzeuch said:

I would try my best to communicate to my customers that I am working on the issue as hard as possible.

Perhaps they don't know it's broken?

[mvanrijnen 123]

1 minute ago, David Heffernan said:

Perhaps they don't know it's broken?

They have the same with the Delphi IDE  🙂